Customer Service Rep. / Service - Kia of Wesley Chapel
Wesley Chapel, FL Wesley Chapel, FL $15 - $18 an hour $15 - $18 an hour 1 day ago 1 day ago 1 day ago We're looking for an upbeat, positive individual with strong telephone skills to join our Service team! We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail.
We are looking to add a qualified Service Customer Representative to our team at Kia of Wesley Chapel.
We offer our associates a team environment, great benefits and ongoing training and support.
Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.
In addition to competitive pay, we offer our associates the following
Benefits:
Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 401(k) with company match Professional work environment, with job training and advancement opportunities Paid Time Off Tenure Bonuses Employee discount programs Referral programs Training is thorough and 100% paid A clear and supported career path for growth within the company The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.
Job responsibilities include:
Handling a high volume of inbound telephone calls with the goal of setting a service appointment Asking strategic questions to determine which technician, location, or department can best serve the guest Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment Confirming guest appointments to ensure high show ratios Composing professional emails to customers Updating guest contact information on each call Using several computer systems at once, on multiple monitors Calling customers to set appointments Needed
Experience:
Fluency in Spanish is a major plus Prior Automotive BDC experience ideal, any call center experience is helpful Handle Incoming calls 5-day work week Some Saturdays required Come learn more about what we offer at the ever-growing Kia of Wesley Chapel, part of the Morgan Auto Group.
It's a truly unique organization with endless career potential.
This is not a remote position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking to add a qualified Service Customer Representative to our team at Kia of Wesley Chapel.
We offer our associates a team environment, great benefits and ongoing training and support.
Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.
In addition to competitive pay, we offer our associates the following
Benefits:
Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 401(k) with company match Professional work environment, with job training and advancement opportunities Paid Time Off Tenure Bonuses Employee discount programs Referral programs Training is thorough and 100% paid A clear and supported career path for growth within the company The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.
Job responsibilities include:
Handling a high volume of inbound telephone calls with the goal of setting a service appointment Asking strategic questions to determine which technician, location, or department can best serve the guest Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment Confirming guest appointments to ensure high show ratios Composing professional emails to customers Updating guest contact information on each call Using several computer systems at once, on multiple monitors Calling customers to set appointments Needed
Experience:
Fluency in Spanish is a major plus Prior Automotive BDC experience ideal, any call center experience is helpful Handle Incoming calls 5-day work week Some Saturdays required Come learn more about what we offer at the ever-growing Kia of Wesley Chapel, part of the Morgan Auto Group.
It's a truly unique organization with endless career potential.
This is not a remote position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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