Hotel Front Desk Agent
3.
4 Wesley Chapel, FL Wesley Chapel, FL Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour 19 hours ago 19 hours ago 19 hours ago Front Desk Agent Join Our Award-Winning Team Benefits available for Full-Time employees=including:
Medical Dental, Vision Paid Benefit Leave 401(K) Savings Plan Short-Term Disability and Life Insurance Employee Assistance Program (EAP) Employee Discounts Overview The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Key Duties &
Responsibilities:
Resolve guest complaints, ensuring guest satisfaction Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities Obtain assigned bank and ensure accuracy of contracted monies Keep bank secure at all times Answer department telephone within 3 rings, using correct greeting and telephone etiquette Verifyregistration card information with the guest Obtain back-up information for guest credit/payment method and input onto system:
collect cash when designated Handle overbooked or walked in guests Accept and record wake-up call requests Communicate pertinent guest information to designated departments/personnel (i.
e.
:
special requests, amenity delivery) Resolve discrepancies on the room status report with housekeeping Match the bucket check to in-house guest ledger report; report discrepancies to Manager Education & Experience High School Graduate or General Education degree (GED) One year previous experience in a similar position in a hotel preferred Basic computer skills required Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Vision insurance Schedule:
8 hour shift Holidays Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Wesley Chapel, FL Wesley Chapel, FL Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour 19 hours ago 19 hours ago 19 hours ago Front Desk Agent Join Our Award-Winning Team Benefits available for Full-Time employees=including:
Medical Dental, Vision Paid Benefit Leave 401(K) Savings Plan Short-Term Disability and Life Insurance Employee Assistance Program (EAP) Employee Discounts Overview The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Key Duties &
Responsibilities:
Resolve guest complaints, ensuring guest satisfaction Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities Obtain assigned bank and ensure accuracy of contracted monies Keep bank secure at all times Answer department telephone within 3 rings, using correct greeting and telephone etiquette Verifyregistration card information with the guest Obtain back-up information for guest credit/payment method and input onto system:
collect cash when designated Handle overbooked or walked in guests Accept and record wake-up call requests Communicate pertinent guest information to designated departments/personnel (i.
e.
:
special requests, amenity delivery) Resolve discrepancies on the room status report with housekeeping Match the bucket check to in-house guest ledger report; report discrepancies to Manager Education & Experience High School Graduate or General Education degree (GED) One year previous experience in a similar position in a hotel preferred Basic computer skills required Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Vision insurance Schedule:
8 hour shift Holidays Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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