Time Critical Operation Coordinator

Posting Title:
Time Critical Operation Coordinator
Estes Facility:
Wesley Chapel FL
Job Summary:
+ Tracks and traces live guaranteed shipments and updates status in computer
+ Communicates current problems and takes immediate action to intercede with field management so that service guarantee is accomplished. All actions are documented by notes in the shipment applications.
+ Determines when outside transportation is required to perform service recovery and secures ground expedites if needed
+ Manages shipments moving by outside carriers
+ Supports the Solution Center Sales Coordinators, Quality Assurance Coordinators and customers directly with rating, routing and selling transportation solutions
+ Serves as a liaison for Estes Terminal Personnel, Central Dispatch and outside ground expedite carriers
+ Audits and validates freight bills
+ Calculates revenue adjustments based on weight and service variances
+ Performs root cause analysis and documents time critical guaranteed shipment failures. Enters failure data into management reporting data base
+ Calculates and communicates transportation and solution rates and service times in a quick and accurate manner. All actions are documented by notes in the shipment applications. Make book shipments when required
+ Research and respond to customer and shipment requests and/or issues
+ Trace and track shipments; provide bills of lading & proofs of delivery, etc., as requested by customers
+ Enters shipment Pro updates, adjustments and corrections
+ Regular attendance is required
+ This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks
+ High school diploma, GED or any combination of education and experience which would provide an equivalent background
+ Strong working knowledge of the Estes AS400 system is needed to be successful in this position. Prefer previous experience with time critical services.
+ Must have a good math and geography aptitude
+ Must possess strong oral & precise written communication skills
+ Must work with a sense of urgency and possess exceptional organizational skills
+ Must be dependable and able to meet deadlines
+ Ability to work independently or in a team setting, in a fast paced environment
+ Prior transportation sales and customer service experience preferred
+ Must be self-directed & detail oriented in a fast-paced environment
+ Responds well to questions. Ability to read, interpret and comply with written information and documents with a high comprehension and concentration level
+ Good computer skills, including Microsoft Word & Excel
+ Knowledge of AS400 system desired
+ Must be able to comply with all company policies, rules, procedures and Code of Conduct
+ Must be able to interact well with others
+ Must be able to work independently, or in a team setting
+ Must be capable of working under tight time constraints in a high volume environment with multiple priorities
+ Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job
+ Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
+ Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
+ Must be authorized to work in the United States
Auto req ID:
Organization Level:
Estes Express Lines
Job Category:
Employment Type:
Wesley Chapel
Equal Employment Opportunity:

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