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Dispatch Clerk


Apex Systems, the Nation's Second Largest IT Staffing firm is in search of qualified Dispatch/Call Center Representatives in Clearwater, FL!


If you are interested: Please send an updated copy of your resume to Click Here to Email Your Resum? ?with a phone number where you can be reached.


DETAILS


Pay Rate is $13/hr?


Tuesday-Saturday 10AM-6:30PM


Location: Clearwater, FL


Day to Day: Inbound calls will last about 3.5 minutes and ETD calls (escalate to dispatch) will go about 11 minutes


Must be able to type 30 words per minute, have some microsoft office skills, and customer services/communication skills


RSC Representatives will have the following required skills and experience:




  • Ability to work in a fast-paced, high pressure environment


  • Ability to multi-task using multiple software programs simultaneously


  • Ability to handle multiple projects and tasks


  • Ability to show judgment and initiative and to accomplish job duties


  • Basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.)


  • Ability to utilize dispatching equipment such as telephone, pagers, mobile radio


  • Ability to use scheduling and workforce management software (e.g. Aspect eWorkforce Management?s tracking module and Real Time Adherence Software)


  • Ability to work with others to resolve problems, handle requests or situations


  • Dispatch or Customer Service or equivalent work experience



Engagement Manager will provide a monthly status report capturing the following:




  • Financial and Invoice Tracking


  • Hours and Cost Analysis


  • Resource Performance Issues and remediation if necessary


  • Recommendations


  • Summary of staffing changes



Resource Performance Recognition


EEO Employer


Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.


 

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