Retail Commission Sales - Mattresses, Part Time: The Shops at Wiregrass

Job Overview:
The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.
Essential Functions:
Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Provide an exceptional customer experience by ensuring the customer is always the priority
Handle all returns and delivery issues courteously and professionally
Determine customer needs based on personal features and other customer preference related factors
Demonstrate knowledge of store products and services to build sales and minimize returns
Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
Offer to call other locations if items are unavailable within store
Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience
Invite customers to come back and thank them by name
Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores
Use MySa clientele program to maintain customer profile and contact information to increase personal sales
Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
Be knowledgeable of and perform sales support functions related to POS procedures
Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
Be aware of current promotional events and sales.
Maintain department recovery standards; which includes recovery and signing.
Adhere to Asset Protection and inventory control and compliance procedures
Perform other duties as necessary.
Follows shortage programs and procedures.
Perform these functions in an efficient manner, as directed by the Supervisor .
Regular, dependable attendance and punctuality.
No specific educational accomplishment is required.
Communication Skills:
Excellent written and verbal communication skills.
Willing to proactively reach out to potential customers.
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Able to use a calculator.
Reasoning Ability:
Self-starter, able to work independently and as part of a team in a competitive commission environment.
Organization and excellent follow up skills required.
Physical Demands:
This position involves constant moving, talking, hearing, reaching, and standing.
Involves standing for at least two consecutive hours.
Involves lifting at least 30 lbs.
May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Other Skills:
Possess a strong sense of urgency.
Must enjoy meeting and interacting with customers.
Possess a thirst for learning.
Ability to collaborate and function as a member of a team.
Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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