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Front Desk Associate (Wesley Chapel)

Responsibilities:

The ultimate pet experience. Pet Paradise Resort offers full service dog boarding, cat boarding, grooming services and pet day camp at each of our nationwide resorts. We are committed to providing a safe, clean and fun environment for all pets.

We are rapidly expanding our superior offerings throughout the country!

Come grow with us!

Pet Paradise is seeking energetic, customer focused and motivated employees to be responsible for making a great impression every day!

Job Summary
The guest services agent/brand ambassador is a critical link to guest satisfaction as you drive the customer's first and last impression of Pet Paradise. Responsibilities include welcoming, processing arrivals and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with customers in a highly professional manner.

Ideal Candidates

  • Will WOW our guests with a warm upbeat personality
  • Can handle the pressure of a high volume, high energy environment
  • Will create a positive environment for guests, pets and teammates
  • Has desire to follow operational procedures
  • Enjoys checking guests in and out
  • Ability to maintain, communicate and follow through with guests' requests
  • Not afraid to upgrade a customer's stay by offering additional services
  • Flexible to work weekends and holidays

Job Duties

Guest Communication
Maintain a personal demeanor that is friendly, cheerful and courteous at all times Greet guests and pets by name Ensure that all guests feel welcomed to Pet Paradise Register pets and make detailed notes regarding feeding and care Follow check-out processes Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude Answer inquiries pertaining to location specifics Respond to phone calls and emails Promote amenities and services to customers using personal knowledge and effective selling techniques Welcome and effectively resolve customer questions, issues and complaints with supervisor assistance as needed Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction

Basic cleaning duties to provide a clean and fresh environment for pets and staff

Apply with us for the opportunity to work with wagging tails and purring cats!!!

Pet Paradise is an Equal Opportunity Employer

Pet Paradise Resort
https://petparadiseresort. applicantpro. com


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